Why should you learn from us?

  • 100% passing assurance in ITIL Exam 


  • All Trainers are AXELOS & PeopleCert Certified "ITIL Experts"; are equipped with 25+ years of hands-on experience in IT Industry and working with ITIL Framework of large organizations   

  • Course-ware with in-depth knowledge coverage of ITIL 4 is provided  to all participants

  • Instructor led training which will help you to resolve your queries and clear concepts


  • Training program includes discussion on LIVE Scenarios with respect to the ITIL Framework

  • Career Guidance is provided to participants in order to achieve excellence in their career

  • Frequently Asked Questions (FAQs) in interviews are shared and discussed

About ITIL 4 Foundation Course

IT is at the core of every business in today's world. ITIL4 reflects the fast-paced and complex environment we live in, and new ways of working and emerging practices, all of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the digital transformation world. The purpose of ITIL4 is to provide organizations with comprehensive guidance for the management of information technology in the modern service economy. ITIL4 will evolve to provide an end-to-end IT/Digital Operating Model,covering the full delivery (and sustaining) of tech-enabled products and services, guiding how IT interfaces with, and even leads,the wider business strategy

ITIL 4 Certification

ITIL 4 Foundation is an introduction to the new ITIL 4 certification scheme. The major processes and functions for all the modules are covered:

ITIL 4 Training and Certification will cover following key points and many more:

  • Key concepts of creating value with services
  • Key concepts of service relationships
  • The nature, use and interaction of the guiding principles
  • ITIL service value system
  • ITIL practices in detail, including how they fit within the service value chain

Benefits of ITIL 4 Foundation Certification

The ITIL 4 Foundation Certification is the entry level qualification which has numerous benefits for organization as well as professionals.

Some of the major benefits are:

  • Avoid service failure and business risk
  • Succeed to develop positive relationship with clients
  • Successfully manage demands by implying cost effective systems
  • Retain stable service environment with change management
  • Stay updated with new market trends
  • Implement ITIL in organization along with DevOps, Lean and Agile
  • Expertise Recognition
  • Acknowledge new Terminology
  • A comprehensive view of new ITIL 4
  • Better Monetary Returns
  • Enhanced Productivity
  • Value-Based Working Approach
  • Increase your standing in an Organization
  • Align your ITSM skills with DevOps, Lean and Agile
  • Low-Risk Effort

What’s new in ITIL 4?

  • How to maintain the core principles of quality service management.
  • Practical approach on how to use ITIL from large to small organizations.
  • How ITIL can be used along with frameworks such as DevOps, Agile and Lean.

Who should attend?

ITIL4 certification is an essential requirement for understanding of new ITIL4 framework and how it may be used to enhance the quality of IT service management within an organization. This certification is most suited for: IT Managers/Support teams, System Administrators/Analysts, Operations Managers, Database Administrators, Service Delivery Professionals,Quality professionals who needs a basic Analysts.

What will you learn ?

Understand the key concepts of service management

Recall the definition of:

  • Service
  • Utility
  • Warranty
  • Customer
  • User
  • Service management
  • Sponsor

Key concepts of creating value with services.

  • Cost
  • Value
  • Organization
  • Outcome
  • Output
  • Risk
  • Utility/Warranty

Key concepts of service relationships.

  • Service offering
  • Service relationship management
  • Service provision
  • Service consumption

Understand how the ITIL guiding principles can help an organization adopt and adapt service management

Describe the nature, use and interaction of the guiding principles

Explain the use of the guiding principles

  1. Focus on value
  2. Start where you are
  3. Progress iteratively with feedback
  4. Collaborate and promote visibility
  5. Think and work holistically
  6. Keep it simple and practical
  7. Optimize and automate

Understand the four dimensions of service management

Describe the four dimensions of service management

  1. Organizations and people
  2. Information and technology
  3. Partners and suppliers
  4. Value streams and processes

Understand the purpose and components of the ITIL service value system

Describe the ITIL service value system

Understand the activities of the service value chain, and how they interconnect

Describe the interconnected nature of the service value chain and how this supports value streams

Describe the inputs, outputs and purpose of each value chain activity:

  • Plan
  • Improve
  • Engage
  • Design & transition
  • Obtain/build
  • Deliver & support

Know the purpose and key terms of 18 ITIL practices

Recall the purpose of the following ITIL practices:

  • Information security management
  • Relationship management
  • Supplier management
  • Availability management
  • Capacity and performance management
  • IT asset management
  • Service continuity management
  • Monitoring and event management
  • Release management
  • Service configuration management
  • Deployment management
  • Continual improvement
  • Incident management
  • Problem management
  • Service request management
  • Service desk/Service level management

Recall definitions of the following ITIL terms

  • Availability
  • IT asset
  • Event
  • Configuration item
  • Change
  • Incident
  • Problem
  • Known error
  • Understand 7 ITIL practices

Explain the following ITIL practices in detail, including how they fit within the service value chain:

  • The continual improvement model
  • Change control
  • Incident management
  • Problem management
  • Service request management
  • Service desk
  • Service level management

Exam Details

Internal exams will be conducted. The exam format may vary. The Trainer/facilitator may also evaluate the participants during the program in the class.

Number of questions: 40 (Multiple choice)

Pass Mark : 65% (26 out of 40)

Open Book : No 

1 point for each correct answer

Exam duration : 60 minutes


1. Attend online Class Room Session on ITIL 4 - Batch starting tomorrow

2. Access to the online training videos of ITIL 4

3. PDF copy of ITIL 4 Course ware

4. Official PDU Certificate from ITIL Authorized Training Center

5. 100% Exam Passing OR 100% Fees Refund


2 Days (8 Hours Per Day)


Training + Exam = INR 22,200/-


Online LIVE Classroom  + Access to ITIL 4 eLearning Training Videos


April 04, 2020 - April 05, 2020 (9 AM - 5 PM)

April 10, 2020 - April 11, 2020 (9 AM - 5 PM)

April 17, 2020 - April 18, 2020 (9 AM - 5 PM)

April 24, 2020 - April 25, 2020 (9 AM - 5 PM)




Bank Transfer (NEFT)